Role: Cafe Manager/Full Time 

Reports to: Retail Operations Director/Owner(s) 

Supervises: All café staff 

Benefits: 

-Healthcare benefits 

-401k + 4% Matching (after 1 year of employment) 

-PTO & Sick Pay 

-Paid training/ meetings / job coaching from Retail Operations Director 

-Employee Discount 

Responsible for the café's overall success. Key responsibilities include exceptional customer service, staff development, and leading the store to be successful financially by controlling labor, cogs, and boosting sales. 

Must have a flexible schedule and can work weekends, holidays as needed. This is not optional. Must also be available during retail peak seasons (March-June, August-December). Time off is available (up to one week every 6 mos.) but must fall in line with slow times of year, and ample coverage of café is set up and must be approved by ROD. 

Staff development: 

-Responsible for store hiring, scheduled orientation, and training. Projecting staff needs to be given with enough notice. 

-Schedules staff using software and keeps store needs and individual staff requests balanced (keeping schedules within labor budget). Ensuring that staff feel supported by their schedules, never scheduling them outside of their availability, setting the team up for success with consistent & strong schedules. Gives notice to staff if adjustments need to be made and communicates thoroughly. 

-Corrects and Approves timecards on the 1st and 16th off every month by 9 am -Provide feedback for staff on performance, areas of improvement, and offer more training when needed. Daily “coaching” of staff, placing people in positions that they are best suited for and offering opportunities for them to be challenged and work on improving their skill set. The overall feel of “coaching” is that managers are very much on the same team and the success of the team is the success of the manager, and vice versa. 

-Conduct quarterly staff evaluations 

-Weekly Announcement - communicating with staff regarding service standards, menu updates, merchandise updates, any new protocols, and general coffee education. 

-Meet weekly with Retail Operations Director 

-Meet weekly with store shift leads or assistant manager 

-Provide daily reports regarding store sales, staffing needs/ challenges and opportunities. 

Place Orders to: Roastery, Bakery, US Foods 

Other items as needed (glassware, café supplies, etc.)

Follow systems to verify that all orders are checked in properly and put away Properly follows and ensures all staff are following regulations as outlined by health department Service: 

Ensure all drinks are served to Scout standards. 

Ensure drinks are being served in a timely manner. 

Ensure all staff of using proper steps of service in all transactions 

Interacts with customers in a positive way, leads by example, and works to solve any issues that arise when a customer is dissatisfied 

Atmosphere: 

Ensure that all turnover and café side-work are being done daily/ weekly (create, update these schedules as needed) 

Equipment- all equipment should be in working order. Follow & maintain all preventative maintenance protocols. Call for repairs when needed. 

Plants- ensure all plants (inside and outside) are taken care of. Replace when needed. Ensure the store stays clean and lines up with requirements of the health department, follow the deep cleaning schedule (or service), ensure that it is done thoroughly. 

Other Requirements: 

Embodies warmth and kindness, a “people- person”. 

Must have a positive outlook, sees challenges as opportunities. 

Can keep a level head and perspective 

Has a “can do” attitude 

Shows personal initiative in solving problems, tries to solve first before bringing to ROD Communication style; efficient, positive, respectful with customers, co-workers, ROD and owners. 

Is adaptable and can think quick on their feet 

Maintains professional boundaries with staff that are being supervised by them Must have strong work ethic 

Must have soft skills such as personable, adaptable, friendly, driver, outgoing. 

Breakdown of time: 

75% on floor working with staff, coaching, leading, training (30 hours) 

10% cleaning maintaining cleanliness of the store/back room organization (4 hours a week) 5 % scheduling (2 hours a week) 

5% ordering/checking-in/organizing/putting away (2 hours) 

5% meetings/interviews (2 hours a week)